Refund Policy
- Eligibility for Refunds: Define the conditions under which a user may be eligible for a refund (e.g., within 30 days of purchase, if the software is defective).
- Refund Process: Outline the steps users must take to request a refund, including providing proof of purchase and reason for the request.
- Non-Refundable Items: Specify any services or products that are non-refundable (e.g., custom development services, one-time fees).
Cancellation Process
- Subscription Cancellations: Explain how users can cancel their subscriptions, including any notice period required.
- Effect of Cancellation: Describe what happens when a user cancels (e.g., loss of access to software, data deletion).
- Automatic Renewal: Inform users if subscriptions automatically renew and how they can opt out.
Conditions & Exclusions
- No Refund Situations: List situations where refunds will not be provided (e.g., misuse of software, violation of terms).
- Partial Refunds: Specify if partial refunds are available for certain conditions (e.g., cancellation after a partial use of the service).
- Exclusions: Mention any services or circumstances excluded from the refund policy.